Pro Original

Understanding standard and custom fit options

Standard fit options are what you're familiar with when shopping in stores, for example, standard rise. Custom fit options are incremental alternatives to standard fit options, for example, 3/4 more rise.

There's no additional charge for custom fit options, and custom fit option products come with free exchanges and returns.

How new customers access custom fit options

New customers who complete Home Try-On get access to standard and custom fit options on their initial order. New customers who bypass Home Try-On get access to standard fit options on their initial order. However, they can exchange for custom fit options if necessary.

Getting new customers familiar with our fits using Home Try-On and standard fit options minimizes returns on customized products and keeps our return policy free and generous.

This product is made in our East Rutherford, NJ factory—all operations (production, design, fulfillment, customer service, etc.) are under one roof.

We offer different timeframes for production and delivery.

Standard production has an estimated delivery of 12 days. Production time is seven days, plus 2-5 days for shipping.

No Rush production has an estimated delivery of 30 days. If you’re not in a rush, you can save 10% by choosing the No Rush option in the shopping cart.

Expedited production has an estimated delivery of 5 days. Production time is three days, plus 2 days for shipping.

(Note: production times may vary depending on factory capacity.)

You can return or exchange standard and custom-fit products for 30 days after receiving, hassle-free, including free return shipping.