Exchanges and returns

We understand that finding the right fit is a process, and your first order with us is an evaluation. Our returns and exchanges are designed to be a no-obligation, stress-free part of that process. We believe good fit comes from good communication, and our team is experienced in helping you find the right fit.

How to return a product

You can return or exchange In stock and Customize products free of charge within 30 days of receiving your order. We cover the cost of return shipping.

Eligibility: We accept returns on all unworn, unwashed items with tags attached. Items marked as final sale are not eligible for return.

Process: To start a return, simply contact us at support@toddshelton.com or (844) 626-6355. We'll find your order using your name and email, then guide you through the next steps and provide a return shipping label.

Exchanges

If you need a different size, fit, or style, we're here to help. You have two easy options:

Work with your fit planner: Simply email your fit planner, and they will personally assist you with the exchange.

Place a new order: Return your original item for a refund and place a new order online at your convenience.

Refunds

Once we receive your return, we will issue a full refund to your original payment method. The refund will include the full price of the product. We don't charge restocking fees.

Refunds will be processed within 2-3 business days after we receive your returned item. You'll receive an email notification when your refund is on its way.