First orders are a starting point. Start with one to confirm your fit. An educated guess is enough. Exchanges are normal and free. About half of customers find their fit on the first order; the other half exchange once, sometimes twice. The factory plans for exchanges. Every product is measured before shipping, so once the fit is established, reorders fit consistently.

Standard orders: free exchanges within 30 days of each delivery. Refunds within 30 days of last delivery, less shipping.

Additional adjustment orders: made for returning customers with an established fit and not returnable.

Clearance orders: refunds within 30 days of delivery, less shipping.

Package orders: free exchanges within 30 days of each delivery. Refunds within 30 days of last delivery, less shipping costs. If part of a package is returned, kept products are charged at full price.

To return or exchange, email support@toddshelton.com or reply to your personal confirmation email. Your name and email are enough; you do not need your order number. Tell us whether you want an exchange or a refund, and what needs to change: tight in the thigh, one inch too long. Most customers name the exact options they want; others ask questions before deciding. Photos are optional. A prepaid label will be sent by email within one business day. Products can be tried on; we accept returns on unwashed products without signs of wear.

Refunds, less shipping costs, are issued to the original payment method within 2–3 business days of receiving your return. Banks may require an additional 2–3 business days to post.