Shipping and delivery
Todd Shelton products are made and shipped by our in-house team from our East Rutherford, New Jersey factory daily. This page provides a clear overview of our production and delivery timelines, along with the sequence of email communication you can expect to receive from us.
Order confirmations
After you place your order, you'll receive an immediate email confirmation. If you don't see it, please check your spam folder.
Within one business day, a Todd Shelton team member will send you a separate email to open a line of communication. This offers a direct point of contact you can use for product and order information, as well as return and exchange assistance.
Delivery time
We offer two main order methods, each with varying delivery times:
In stock: Shipping is free for all In stock orders. We process and ship these within 2-3 business days. Some products require an additional finishing process, which is included in this timeframe.
Customize: Free shipping is available for Customize 4 weeks option. If faster delivery is required, 2 week and 4-5 day upgrade options are available.
| Order method | Production time | Time in transit | Total delivery time | Price |
| In stock | 2-3 days | 5-7 days | 7-10 days | Free |
| Customize (4 weeks) | 4 weeks | 5-7 days | 5-6 weeks | Free |
| Customize (2 weeks) | 2 weeks | 5-7 days | 2-3 weeks | Free |
| Customize (4 days) | 4 days | 1-2 days | 5-6 days | Free |
Total delivery time, which includes both production and transit, are subject to your location. East coast receives orders fasters, west coast is slower.
Order tracking
Once your order ships, we'll send a confirmation email with a tracking number. You can use this number to follow your package's journey directly to your door.
International orders
We do not currently offer international shipping. Our commitment to helping customers find the right fit often requires a personalized process, and the complexities of international returns and exchanges make it difficult to provide a consistent and positive experience for first-time customers.
If you have any questions about an order or need assistance, please contact us at support@toddshelton.com or (844) 626-6355. We're always here to help.